Productivity remains one of the top issues facing small and medium-sized enterprises (SMEs) today. And while there’s no doubting the importance of trying to get the most out of your talent, the approach many SMEs take actually has the reverse effect. This is the ‘productivity puzzle.’ How has this come about? SME leaders are smart. They’ve built successful businesses that they’re passionate about. They want the best for the people they’ve brought into the company. So how could the wires get so badly crossed? There are a few common misconceptions that play a part.